1. Accepted Payment Methods
We accept Visa, MasterCard, American Express, Discover, ACH bank transfers, and certified checks. Cash payments are accepted only in person at our Millheim studio.
2. Payment Schedule
Unless otherwise stated in your service agreement: 30% non-refundable retainer at booking; 30% six months before event; 30% sixty days before event; 10% final balance due fourteen days before event. Smaller events use a 50/50 split.
3. Invoices
Invoices are issued electronically and are due upon receipt unless otherwise stated. Payment is considered received on the date funds clear our account.
4. Late Payments
Payments more than 7 days past due accrue a 1.5% monthly service charge. Events with unpaid final balances may, at our sole discretion, not be staffed on event day.
5. Disputed Charges
If you believe a charge is incorrect, contact us within 30 days of the invoice date. We will respond within 10 business days and work in good faith to resolve any genuine error.
6. Chargebacks
Filing a chargeback without first attempting good-faith resolution with us constitutes a material breach and may result in immediate suspension of services and forfeiture of any deposits.
7. Taxes
Pennsylvania sales tax is added to all taxable items as required by law. Tax-exempt clients must provide a valid exemption certificate before invoicing.