This Refund Policy describes when and how refunds are issued for services purchased from Bright Day Events LLC.
1. Retainer
The initial retainer paid at booking is non-refundable. It compensates us for reserving your date and turning away other potential clients.
2. Milestone Payments
Once a planning milestone is delivered (e.g., vendor contracts signed, design boards approved, rentals locked), the associated payment is non-refundable.
3. Vendor Deposits
Any deposits or payments made to third-party vendors are governed by those vendors' refund policies, not this policy.
4. Eligible Refunds
Refunds may be issued for: (a) duplicate charges processed in error, (b) services pre-paid but not yet rendered when we terminate due to our own non-performance, or (c) amounts ordered refunded by court or governing authority.
5. Refund Requests
Submit refund requests in writing to book@brightdayevent.com with your event date, invoice number, and reason. We respond within 10 business days.
6. Processing Time
Approved refunds are returned to the original payment method within 7–14 business days.
7. Contact
Questions? Email book@brightdayevent.com or call (681) 293-3638.